Front Office & Customer Service Representative

Join Queen's Tandoor in the heart of Kuta, Bali, as a Front Office & Customer Service Representative and become the first point of contact for our valued guests. This role offers a unique opportunity to work in a vibrant, hospitality-driven environment where your skills and enthusiasm will be put to the test. With a focus on delivering exceptional customer service, you'll be responsible for managing guest interactions, reservations, and ensuring a seamless experience from the moment they arrive until they leave.

Queen's Tandoor is more than just a restaurant; it's a vibrant hub of activity, blending traditional Indian flavors with a modern twist. As a Front Office & Customer Service Representative, you'll be part of a dynamic team that thrives on creating memorable experiences for our guests. You'll handle check-ins and check-outs, process payments, and manage reservations, all while ensuring our guests feel welcomed and valued.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming atmosphere.
• Manage guest reservations, including bookings, cancellations, and modifications, using our in-house reservation system.
• Process payments and handle cash transactions, ensuring accuracy and efficiency.
• Provide information about our menu, specials, and events to enhance the guest experience.
• Address guest inquiries and concerns promptly and professionally, ensuring their satisfaction.
• Maintain a clean and organized front office area, including desks, reception, and common areas.
• Collaborate with the kitchen and other departments to ensure smooth operations and timely service.
• Assist in organizing and executing special events, such as private parties and corporate functions.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in front office or customer service roles, preferably in the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in English, both written and spoken, is essential. Knowledge of Bahasa Indonesia is a plus.
• Familiarity with basic computer skills, including email, word processing, and reservation systems.
• Ability to work in a fast-paced environment, with a positive attitude and a strong customer focus.
• Willingness to learn and adapt to new situations and challenges.
• Ability to stand for long periods and work in a busy, sometimes chaotic environment.
• Valid ID and the ability to work in Bali, including any necessary visa requirements.

🛠️ Keahlian

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