IT Support Senior Officer - Apple Developer Institute

Join Yayasan Bina Nusantara as an IT Support Senior Officer at the prestigious Apple Developer Institute in Jakarta. This is a unique opportunity to play a pivotal role in managing and enhancing the IT infrastructure that supports cutting-edge education and innovation. At the Apple Developer Institute, you'll be part of a dynamic team dedicated to fostering the next generation of tech leaders through hands-on learning and mentorship.

As an IT Support Senior Officer, you'll be responsible for ensuring the smooth operation of our IT systems, providing technical support to faculty, students, and staff, and implementing solutions to improve efficiency and security. You'll work with a variety of tools and technologies, including macOS, iOS, and Apple's ecosystem of devices and software. This role offers a competitive salary and a comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities.

📋 Tanggung Jawab Pekerjaan

• Provide level 2 technical support for faculty, students, and staff, including troubleshooting hardware and software issues.
• Manage and maintain the IT infrastructure, including servers, networks, and security systems.
• Implement and monitor IT policies and procedures to ensure compliance and security.
• Train and mentor junior IT staff on best practices and troubleshooting techniques.
• Collaborate with the Apple Developer Institute team to integrate new technologies and tools into the learning environment.
• Document and maintain detailed records of IT issues, resolutions, and preventive measures.
• Stay up-to-date with the latest developments in IT and Apple technologies to recommend improvements and upgrades.
• Participate in on-call rotations to ensure 24/7 support for critical IT systems.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5-7 years of experience in IT support or a related role, with a strong background in Apple technologies.
• Certifications in IT support, such as Apple Certified Support Professional (ACSP) or CompTIA A+.
• Proven experience with macOS, iOS, and other Apple devices and software.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Familiarity with network administration, security best practices, and IT infrastructure management.
• Ability to work in a fast-paced, dynamic environment and meet tight deadlines.

🛠️ Keahlian

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