Service Experience Manager - Healthcare Hospitality

Private Advertiser · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 18000000
We are seeking a highly motivated and experienced Service Experience Manager to join our healthcare hospitality team in Bali, Indonesia. The ideal candidate will have a strong background in managing service operations and a passion for delivering exceptional guest experiences in a healthcare setting. This role offers a competitive salary and a dynamic work environment.

📋 Tanggung Jawab Pekerjaan

Oversee the day-to-day operations of our healthcare hospitality services, ensuring high standards of service quality and guest satisfaction.,Develop and implement service improvement initiatives to enhance guest experiences and operational efficiency.,Manage and mentor a team of service staff, providing training and support to ensure they meet service standards.,Monitor and analyze service performance metrics to identify areas for improvement and ensure compliance with company policies and procedures.,Collaborate with other departments to ensure seamless guest experiences and effective service delivery.,Ensure that all service staff are properly trained and equipped to handle guest inquiries and concerns.,Maintain a clean and comfortable environment for guests and staff alike.,Promote a positive and professional work environment that fosters teamwork and collaboration.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Business Administration, or a related field.,Minimum of 5 years of experience in service management, preferably in a healthcare or hospitality setting.,Strong leadership and team management skills.,Excellent communication and interpersonal skills.,Ability to work well under pressure and manage multiple tasks simultaneously.,Proficiency in English, both written and spoken.,Knowledge of local regulations and best practices in healthcare hospitality.,Experience with service performance analysis and improvement initiatives.

🛠️ Keahlian

Service managementTeam leadershipCustomer serviceOperational efficiencyPerformance analysisTraining and developmentProblem-solvingCommunication
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